Cancellation & Refund Policy

Cancellation of the booking by the customer

1. The lead tenant must provide written confirmation of cancellation. The cancellation will come into effect once it is received by us.

2. A cancellation fee will apply as follows:

  • 56 days prior to arrival - deposit only.
  • 45-55 days prior to arrival - 50%
  • 45 days prior to arrival - 100%
  • 3. We reserve the right to reduce the cancellation fee at our sole discretion.

    Cancellation of the booking by us

    1. In the unlikely event that we have to cancel your reservation we shall make every effort to make alternative arrangements. If we are unable to find alternative arrangements, we will refund your full payment.

    2. We are not liable for the charges incurred for re-arranging your travel plans.

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